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Questions To A Commercial Cleaning Service Company

3/14/2021 (Permalink)

SERVPRO technicians performing COVID-19 Commercial Cleaning in an office SERVPRO technicians performing COVID-19 Commercial Cleaning in an office
Call SERVPRO of West Miami today for your commercial cleaning needs!

The Best Questions to Ask a Commercial Cleaning Service Company

Although hiring a commercial cleaning service can be a daunting task, if done right, you’ll end up with a cleaning company that will meet and exceed your expectations. Many people wonder how they should screen potential commercial cleaning companies, especially when looking for specialized services such as mold removal, commercial water damage cleanup, water removal, and air duct cleaning.

What to Ask a Commercial Cleaning Service 

Whether you need industrial cleaning, school cleaning, or office cleaning, the following questions will go a long way toward determining whether the cleaning company can provide your business with the services you need.

1. Are you CIMS certified?

Cleaning Industry Management Standard (CIMS) certification ensures that the company under consideration has a proven record of adhering to industry best practices that deliver effective, consistent, and responsive cleaning. A company with this certification is committed to the industry and meets the highest standards—it’s almost a guarantee of excellence.

2. What training do you offer your employees?

The cleaning service's employees must be able to deliver the excellent service your business needs. For this to happen, employees need training explicitly geared toward the kind and level of commercial cleaning services your business requires.

3. How long have you been in business?

Besides having employees with the right level of expertise, the cleaning company must also have adequate experience. One way to predict the kind of service the company will offer is to look at its services in the past. Typically, experienced companies tend to be much better at what they do.

4. What accounts do you service with a business that closely resembles mine?

You ideally want a commercial cleaning company with experience working with other, similar business properties because this will help them get a better idea of the kind of customized commercial cleaning services needed.

5. What quality control checks do you use to ensure reliability?

The best commercial cleaning services use janitorial inspections to ensure quality control and employ reporting software and apps to communicate their results quickly and efficiently. This practice ensures that you regularly receive reports and updates to help resolve any possible issues that may arise.

6. Will the same employee or employees continually service my facility? What is your employee turnover percentage?

The best commercial cleaning companies hire and retain good employees. Having a consistent set of long-term cleaners is ideal since the team becomes aware of your establishment's requirements and understands your facility. 

Turnover percentage can also help you determine the level of continuity. While turnover percentages tend to be higher in low-paying service jobs, certain companies have adapted systems and practices that retain their key staff and lower their turnover percentages. Consider asking your potential cleaning service company what strategies it has adapted to ensure it retains its best employees.

7. How do you screen your employees?

Reliable companies work with reliable employees and have recruitment processes that ensure they only hire the right people. Some companies include personality tests in their recruitment process. Others verify references, police records, and previous employment. A cleaning service with a reliable screening process will protect your business, employees, and facility.

Any More Questions?

The number of questions to ask when looking for a commercial cleaning service is almost limitless. However, the above questions should help you get headed in the right direction and streamline the decision-making process. When it comes to commercial cleaning in Coral Gables, FL, SERVPRO is an industry leader.

Why SERVPRO?

SERVPRO is an all-in-one commercial cleaning and restoration company that has served greater Miami since 1967. They are a licensed, insured, and certified option with rigorous hiring standards and a positive feedback profile in Texas.

For more information about commercial cleaning, contact SERVPRO of West Miami.

SERVPRO is Here to Help during this time of need

11/12/2020 (Permalink)

SERVPRO technicians enter a commercial building to perform COVID-19 Deep cleaning SERVPRO of West Miami technicians' enter a commercial building to perform COVID-19 Deep cleaning.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of West Miami, (786) 789-3963.